Support
Answers to common questions about accounts, sync, subscriptions, and AI credits. If your question is not covered here, write to us — a human reads every message.
Contact
General support: [email protected]
Privacy questions and data requests: [email protected]
Accounts & sign-in
One Merovis account works on every platform — macOS, Windows, Android, and iPad. Sign in with your email and password, or with Google. If you forget your password, use Forgot password on the app sign-in screen; the reset link is valid for 60 minutes and can be used once.
Cloud sync across devices
With Pro, your books, reading position, highlights, and notes sync automatically across your devices — stop mid-sentence at your desk and pick the book back up on your e-ink device. The Free plan reads and annotates locally on each device. Plan details are on the Pricing page.
Subscriptions & billing
In-app purchases are billed by Apple (App Store) on iPhone and iPad and by Google (Play Store) on Android; website and desktop checkout is processed by Creem. To manage or cancel a subscription, open Account in the app (sidebar or bottom navigation) and use Manage subscription — on iOS it opens the App Store subscriptions page, also reachable in iOS Settings under your Apple ID. Cancelling stops future charges; your benefits continue to the end of the paid period.
Refunds
Subscriptions and credit purchases are non-refundable. You can cancel anytime to stop renewal — your benefits continue to the end of the paid period — and statutory consumer rights, where applicable, remain unaffected. Purchases through the App Store follow Apple's own refund process (reportaproblem.apple.com); for charges through other channels, write to us.
AI features & credits
AI features draw from a credit balance. The Free plan includes 10 credits every month on free-tier models; Pro includes 2,000 credits monthly on premium models, and unused plan credits refill on renewal. When you use AI features, the relevant text is sent to our AI providers as described in the Privacy Policy.
Exporting & deleting your data
You can export a JSON copy of your data at any time: open Account in the app (sidebar or bottom navigation) and use Export my data. You can also delete your account — this is permanent and irreversible. Privacy requests (access, correction, deletion) go to [email protected]; we respond within 30 days.